Departory Zachte en Reinigende Ontharingscrème

Service Matters of Guangzhou Caici Cosmetics Co., Ltd ■ Shipping 1) Generally, products purchased and paid for before 5:00 pm can be shipped on the same day for small packages, and the next day for large items. However, due to various factors, we cannot guarantee that everything will be shipped on time. We will try our best to ship within 48 hours of payment; 2) Due to the large shipment volume of some companies, it cannot be ruled out that there may be product shortages, stockouts, and other out of stock situations after the order is issued. We will strictly follow our instructions for shipment, and if there is a shortage, we will contact our customer by phone to discuss the solution. ■ After sales 1) After the goods are shipped, we can try our best to help you track the transportation status of the goods to ensure that you receive them as quickly as possible. But we are selecting and shipping, and cannot control the specific arrival time. Please understand and contact us promptly if there are any problems. 2) The business profit is meager. In the event of a series of problems such as dissatisfaction with the product or damage caused by it, we do not accept refunds or discounts of 3%, which is within the normal range of transportation losses. Please understand. The shipping cost generated by returns and exchanges is borne by the customer. We are capable and will strictly handle the stocking and sealing work. 3) Our company undergoes three inspection procedures, including picking, verification, and packaging, during shipment to fully control the situation of missing or insufficient items. Every time, a detailed list will be sent out with the goods. When receiving the goods, be sure to count them in the presence of the staff. If there is a shortage, be sure to contact us at the designated time. Do not come to us after signing for the goods and tell us that you have not received anything. Any problems after signing for the goods will be borne by the recipient themselves (the security guard will sign on behalf of the recipient, and those who do not sign for the goods themselves will also be considered as signed for) ■ Exchange and refund 1) For products purchased from our store with quality issues, returns and exchanges can be processed within seven days. Please make sure to contact the after-sales customer service first so that we can process the return procedures for you as soon as possible; Otherwise, returns and exchanges will not be accepted (physical photos are required for returns and exchanges) 2) Before receiving the goods, check the packaging first. If it is damaged, please make sure to inspect the goods before signing for them. If damaged, please inform us of the name and quantity of the damaged product on the same day, and take photos on site to send back to our after-sales customer service. In order to file a claim. ■ Disclaimer 1) We are not responsible for any losses caused by returning the product or applying for a refund without contacting customer service; 2) For items that do not comply with the return and exchange rules and are shipped on a cash on delivery basis, we will reject all applications and assume no responsibility; 3) When returning the product, if the buyer's text information is not attached, resulting in the inability to locate the buyer and confirming the loss of contact with you, we will not be held responsible; 4) If the product cannot be delivered due to the buyer writing the wrong address or other reasons, we will assist you in finding it. If it is indeed lost, we will not take any responsibility; 5) Due to some products being fragile, buyers are advised to carefully package them during returns and exchanges to ensure safe return. The company shall not be held responsible for any damage to the product during the return process; ■ Evaluation 1) After receiving the goods, if there are no special circumstances, please confirm receipt as soon as possible. 2) After receiving the goods, if you have any dissatisfaction with the products and services, please do not rush to evaluate and report it to the company in a timely manner; So that we can handle it properly as soon as possible. 2) When encountering slow problems, we will do our best to urge and solve them properly. Long live your understanding. Please do not leave a negative review. Thank you very much ■ Integrity management We promise that all products are described truthfully, with production dates and sincere service, so that you can shop worry free and have a pleasant shopping experience