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Earring Clasp Issues When opening the clasp, pressing downwards too often will cause the ear pins to move down Just gently adjust upwards If it's broken, please contact customer service directly for a replacement Color retention issue: We use thick gold electroplating for color retention The color retention effect is typically over a year However, factors such as water exposure, cosmetic corrosion, or improper storage cannot be ruled out as potential causes of fading Sisters, if you encounter any fading issues within six months.. Just take a photo and contact customer service for a replacement