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1. Regarding samples: To meet customer needs, we can send samples on behalf of customers. The sample price is based on the highest online wholesale price. All samples are shipped via Zhongtong, Huitong, Shentong, or Postal Express.You can choose to pay the postage upon delivery or have us pay the shipping fee on your behalf, which must be paid together with the goods' price. We implement a policy of refunding the excess and making up for the shortfall.If the customer places a formal order, we will refund the difference in the sample fee.As long as the sample and its outer packaging are intact, the customer can return the sample, and we will refund the customer's sample fee on the day we receive the goods.The shipping cost for the samples is borne by the customer. 2. Regarding price, shipping costs, and invoices Some customers will ask: Can the price be lower? Can you give us a bit more discount? Note: All retail and sample items are sold at the highest wholesale price listed online, and no form of price negotiation is accepted 2. If you are a customer opening a store or looking to customize gifts with a logo, please contact our customer service 3. The online quotes do not include shipping costs and invoices; please consult customer service for specific shipping costs 3. Mode of transportation 1. Express delivery By default, we use Zhongtong, Huitong, Shentong, Yuantong, and Postal Express. For areas not serviced by these couriers, we will forward the shipment ourselves. Customers who require a designated courier must inform us in advance 2. Logistics and transportation: The preferred option is ZTO Logistics, but there are also Aneng, Best, and Debon. There is also a designated line for self-pickup. Note: For self-pickup with designated lines, freight is payable upon delivery. If you need door-to-door delivery, please contact customer service to arrange for the service, and the cost will be borne by you. If you need to specify a logistics company, please contact customer service to specify the logistics company. 4. Wholesale Instructions Supports mixed orders: Minimum order is 1 item, all product prices on this site do not include shipping and invoices. 1. Regarding after-sales service: Extended after-sales service: You can sign for the package first, regardless of whether it is signed by you personally. If you find any damage after opening the package, please take photos and contact customer service within 72 hours.We will arrange for a free replacement with no shipping cost as soon as possible. 2. Regarding size: All product dimensions are measured manually, so please check the size carefully before purchasing. Due to manual measurement and ceramic firing processes, a 1-2cm error is within the normal range. If the size does not meet your expectations, those with strict size requirements are advised to contact customer service for consultation and confirmation before placing an order. 3. Regarding color: Our products are all photographed in real life, but there may be slight color differences due to factors such as lighting and different monitors. Sometimes, due to different product batches or manual coloring, there may also be some minor color differences.Generally, we will mention any significant color differences in the description. If you require very precise color accuracy, please be sure to contact our customer service for clarification.To avoid unnecessary trouble after purchase, any items with slight color differences shall be considered as the actual product. 4. Regarding shipping costs: All shipping costs are borne by the customer.①For customers using express delivery, the shipping fee is paid in advance.②All shipping costs are to be paid upon delivery, but can also be negotiated for immediate payment.If you want to specify a logistics service, please contact customer service. 5. Regarding wooden crates: It is recommended to use wooden frames, which cost 20 yuan each.If you do not follow the instructions of Dingmu Frame for large quantities, you will be responsible for the consequences of rough handling during transportation 6. Regarding shipping: If you purchase a whole box or a small number of items, we usually ship within 48 hours.If there are many types of products and the order is too large, we usually ship within 3-4 days.If you need it urgently, please contact customer service for assistance 。