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Purchase Instructions 1、Instructions Fuzhou Fanpai Pet Products Co., Ltd. was established in 2013, located in Fuzhou City, Fujian Province, China. It is a company that integrates design, research and development, manufacturing, and sales to provide suitable and professional pet products for pet lovers worldwide; offering efficient and quick one-stop solutions for partners. 2. Color difference All products of Fuzhou Fanpai Pet Supplies Co., Ltd. are our own products and are 100% photographed in real life. However, due to factors such as shooting lighting and computer monitors, there may be slight color differences between the pictures and the actual products.Products are generally produced using international Pantone color codes to minimize color differences.A slight color difference and refusal to return based on unattractiveness. 3. Online transactions For customers who place orders online, we will ship the products within 48 hours. For product inquiries, please contact our customer service online for communication. Direct orders are not accepted to avoid delays and missed deadlines. The ordering time will be determined by mutual agreement before shipment.Buyers need to note their delivery address, contact person, and phone number so that the goods can be accurately delivered to you. 4. Return and Exchange of Goods If the buyer finds any quality issues or incorrect product within 72 hours of receiving it, please contact our company first for an exchange. We offer exchanges and returns, but we will not accept them after that period.Before placing an order for a product, make sure to communicate well with customer service. If you receive the goods and are not satisfied due to minor color differences or subjective factors like not being as good as expected, the seller may refuse returns or exchanges. Please choose carefully. 5. After-sales service If buyers receive products with quality issues or discrepancies in quantity, please contact our customer service within 72 hours and send us photos. We will promptly assist you and provide a satisfactory response.Return or exchange.During the delivery process, occasional inconveniences occur (such as delayed delivery, picking up items downstairs, leaving them with the doorman and leaving without checking, product damage, etc.), which are not what we wish for. Please do not use this as a basis for evaluating this transaction. If any issues arise, we will not shirk responsibility and will do our best to negotiate and resolve them with you.We appreciate our trusted buyers and hope for your understanding. If satisfied, please give a full-star rating. Thank you.