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Special Reminder: Slippers of the same size will be suitable for a wider range of people. You can choose a fitting or loose style according to your own wearing habits to achieve a more comfortable experience No need for any fees After sales service Our store offers a 7-day no reason return policy. If the return is not due to quality issues, our store will not be responsible for shipping costs. 1 The issue of seven day no reason return and exchange and 15 day guaranteed exchange: 1. Customers are free to return or exchange the goods within seven days from the date of receipt. Goods received more than seven days ago can only be exchanged and cannot be returned (other styles are also acceptable, but the number of items must match the number of returned items), except for quality issues; 2. Customers who have received the goods for more than seven days but within 15 days can only exchange them and cannot return them. Customers who have received the goods for more than 15 days cannot return or exchange them (postage is at their own expense) Except for quality issues; 2 Freight bearing issue: 1. The situation where the seller bears the round-trip shipping cost: quality issues, wrong shipment (item number, color, size), shortage, omission, and other issues determined to be the seller's responsibility after negotiation; 2. The situation where the buyer bears the round-trip shipping cost: non quality issues; 3. For any special events, the postage for returns and exchanges without quality issues shall be borne by the buyer; 4. The standard for bearing shipping costs for quality issues: compensation for returned costs shall be based on our store's cost standards 3 The following situations are considered quality issues Quality issues such as shoe detachment, damage, loose threads, long and short legs, and large and small legs Return and exchange of goods due to quality issues 1. Return - Quality issue photo verification, the buyer pays for the shipping cost first for quality issues, and bears the shipping cost for non quality issues (due to personal reasons, a supplementary shipping link needs to be provided). Exchange - Quality issue photo verification, the buyer pays for the shipping cost, and then the buyer returns the tracking number. The buyer provides a screenshot of the signed receipt, and we register the refund fee Exchange - Non quality issue, the buyer will provide us with the tracking number for the return shipment, and we will cover the shipping cost for the replacement. Once the goods are shipped, we will provide you with the tracking number for the shipment 2. Each party needs to submit an application to customer service within 7 days of the customer's receipt. If it exceeds 7 days, it will not be returned or exchanged; 3. Provide detailed pictures of shoes with quality issues, negotiate with customer service to reach an agreement, and notify the buyer to send them back (the postage will be paid by the buyer, and our company will pay for the postage after signing for it, refusing any reason for collect items); 4. Please track the information in a timely manner and contact our company promptly by taking a screenshot after signing for the package. Our company will register the refund within 48 hours of receiving the package. Thank you 5 The following situations are non quality issues: There are loose threads, color differences, thickness, not suitable for personal wear, different from imagination, too big or too small, etc 6 Returns and exchanges for non quality issues: 1. If you need to exchange, you need to place a new order in our store; 2. Each customer needs to submit an application to customer service within 7 days of receiving the goods. If it exceeds 7 days but is within 15 days, customers can freely exchange the goods; (postage to be borne by oneself) 3. Communicate and negotiate with customer service to apply for a refund (with postage deducted) and notify the buyer to send it back; 4. After the customer applies for a refund, please make sure to remind customer service in a timely manner when communicating with them, in order to improve efficiency; 5. After the buyer returns the item, please provide the return tracking number in a timely manner. Any responsibility for missing the item due to failure to provide the return tracking number will be borne by the buyer; 6. Please make sure to track customers and send replies in a timely manner Please contact our company promptly after signing for the package. Thank you Due to different shipping batches, there may be slight differences in the outer packaging of certain products. We will provide users with aesthetically pleasing and high-quality outer packaging without affecting product quality. The SKU image in some products may display multiple products of the same style, for reference only. If the specifications are not clearly stated, the quantity of goods in that specification is 1 piece. [Product Testing]: Before shipping and packaging, our company will also conduct individual tests to ensure that you receive the goods without any quality issues. If there are quality issues, please communicate with me in a timely manner so that the problem can be resolved and unpleasant incidents can be avoided. Thank you for choosing our product!