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About Customization Our store has its own factory and supports custom orders based on samples and drawings. 1. The minimum order quantity is small, with 30 pieces required for sterling silver models. For more styles, please consult customer service for details. 2. Plate fee: For custom-made products, if the order quantity exceeds 200 pieces, the plate fee will be refunded and can be used as credit. 3. Customization process: a. Contact customer service and send us your design or sample; b. Quote, confirm the order, buyer pays 30% deposit; c. Drawing and pattern making; d. Production (cannot be changed after the pattern is finalized); e. The buyer pays the final payment, and the goods are shipped. 4. After receiving the customized product, the buyer should immediately check the product quality. Except for quality issues, no returns or exchanges will be accepted. About after-sales service Our store has its own factory, and the business model of self-production and direct sales results in very low profit margins, relying on volume sales to earn a small profit.One piece For buyers who place orders on behalf of others or have small order quantities and need to return or exchange goods, we really cannot afford this labor loss, so we hope.. The buyer understands.Please check all products for any issues immediately upon receipt. Support is available within seven days after receipt After-sales service will not be accepted after seven days. 1. For quality issues, returns and exchanges are supported within seven days. 2. For non-quality issues (such as size not fitting properly, disliking the color or style, etc.), returns and exchanges are supported within seven days 50% of the product quantity in the order can be returned or exchanged (for example, if 10 products were purchased, 5 can be returned), or a direct refund can be issued A 20% repair fee is applied to the product price, as all returned products must be sent back to the factory for repair and quality inspection. 3. For orders with out-of-stock or insufficient items, if the order includes 5 or more items, we can resend the missing items. If less, please choose a refund.